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Service Portal Tutorials, Themes and Widgets for ServiceNow - ServicePortal.io Skip to content 0WaresWidgets Documentation Contact Images and Update Sets – How to Sync Attachments on Widget Instances INTRODUCTION It’s a pretty worldwide requirement to include images in your widgets, for example replacing the icons with images in the “Icon Link” widget (available here). However, if you have overly widow an image field to one of the instance [...] Leave a scuttlebutt Posted on October 1, 2018 by Mat Adams AllAnnouncementsApps & WidgetsCMSDesign & ThemesDocumentationTips & TricksTutorialsUncategorizedVideos Custom Context Menu Options As most of you know, Service Portal has a pretty handy context menu that you can wangle by simply holding lanugo CTRL and clicking (right click on PC) on a widget. The context menu provides several shortcuts to some of the commonly used configuration options. Note: the “sp_admin” role is required to see the context menu. Adding custom context menu items But did you know you can moreover add your own options to the list?Unshutup the Widget Editor and insert the pursuit JavaScript into theVendeeScript field. [crayon-5bb474e7b8311443072755/] Now when you view the widget in the portal and you unshut the context menu, you will see your newly configured menu items. 4 Comments Posted on September 22, 2018 by Mat Adams SCSS Variables in Service Portal Learn how to streamline your stylesheets in Service Portal by utilizing the full power of SCSS. In this tutorial, I'll walk you through how to use CSS Variables in your widgets, so that they can be overridden in the Theme and Portal records. This is very useful when creating highly reusable widgets, themes or in situations where you have multiple portals sharing a theme. SCSS is a subset of the Syntactically Awesome StyleSheets (Sass) specification and is an extension of CSS. Every valid CSS stylesheet is valid SCSS. SCSS supports the following: Variables Variables are a way to store information that you want to reuse throughout your stylesheet. You can store things like colors, font stacks, or any CSS value you think you want to reuse. SCSS uses the $ symbol to make something a variable. Nesting SCSS lets you nest your CSS selectors in a way that follows the same visual hierarchy of your HTML. Operators SCSS has a handful of standard math operators like +, -, *, /, and %. Mixins A mixin lets you make groups of CSS declarations that you want to reuse throughout your site. You can pass in values to make your mixin increasingly flexible. Functions SASS supports the use of functions by providing some keyword arguments, which are specified using normal CSS function syntax. Quick note: The order of CSS that is shown in the video is based on the Kingston release. In Jakarta, the Theme variables were loaded surpassing the Portal variables. For remoter reading, trammels out the pursuit resources: https://docs.servicenow.com/bundle/helsinki-servicenow-platform/page/build/service-portal/concept/scss-primer.html https://sass-lang.com/guide https://devhints.io/sass https://www.tutorialspoint.com/sass/index.htm 6 Comments Posted on September 10, 2018 by Nathan Firth Service Portal Features of London By now all of you should have noticed that you can request a personal developer instance of ServiceNow running the latest London release.Moreoverwith the new London release comes several new enhancements to the Service Portal. Here's a quick highlight of some of the new features: Faceted Search The Faceted Search widget replaces the Search Page widget and adds support for: Faceted Search Filters Pagination What's awesome: I love that the facets live as part of  the search source so that we can customize the facets as well as add custom facets to our search sources What could be improved: The whole search page is a giant widget including the typeahead search and the breadcrumbs. This makes it difficult to customize. What if we have a theme without breadcrumbs? What if I want to move the search? Having the whole page be one giant widget is just not a good idea. It does not modernize the typeahead results which is how the majority of users use the search VirtualWage-earnerEnable your users to interact with a chatbot or live wage-earner through various VirtualWage-earnerinterfaces. What's awesome: Nice modern interface Integrates nicely with Connect Chat What could be improved: It's not self-ruling (requires spare licensing) Takes a really long time to load Guided Tours Create a guided tour for a Service Portal page to guide users through the content step by step. What's awesome: Supports wheels launch Supports (limited) HTML Easy to use designer interface What could be improved: No support for page overlays (darkens the page overdue the dialog) Dialogs don't stay stock-still when the user scrolls the pageStreamlinedTest Framework Write streamlined tests to validate Service Portal forms. What's awesome: We now have support for streamlined tests in Service Portal What could be improved: So far it's just limited to forms and service itemize Validation Scripts Validate user input in a specific field type using a validation script. My thoughts: As far as I can tell, this validates field types and not tied to a specific table, moreover would not stupefy itemize items or record producers... so honestly, I'm not really sure when this would be useful. If you know of some worldwide use-cases, I'd love to hear them in the comments.   For remoter reading, please see the official ServiceNow London Release Notes for Service Portal. 12 Comments Posted on August 29, 2018 by Nathan FirthTowersa Better Service Portal: Lessons from the Field Service Portal provides an incredible new opportunity to modernize service wits in your organization. It offers a fresh and modern tideway to development. But with anything new, there is unchangingly a learning lines and some growing pains. Fortunately, with the right knowledge, delivering a new service portal wits to your organization can be a smooth and rewarding journey. After helping dozens of organizations unhook Service Portals, we want to share what works and what doesn't. If you are starting your service portal journey, this session will help you take the right path. 7 Comments Posted on July 9, 2018 by Nathan Firth Unlocking Service Portal Widgets How do you go from hacking a widget together to creating one that is maintainable, easy to understand and performant? You succeed a lot with Service Portal widgets with a little knowledge of ServiceNow APIs and Angular.js, but too often widget vendee and server scripts wilt long and overly complicated. In this session, you will learn practical techniques to make your controller and server scripts increasingly maintainable, flexible and powerful by embracing good coding practices, encapsulation, and decoupling. You can download the widgets used in this video here: https://serviceportal.io/downloads/k18-creatorcon-example-widgets/ 4 Comments Posted on July 5, 2018 by Nathan Firth Widgets and Demo Portal from our K18 Service Portal Sessions Due to popular demand, here is a quick video highlighting the portal and some of the widgets we showed during our CreatorCon sessions at Knowledge18. We've made the pursuit widgets and applications misogynist for download: Gamification for Service Portal https://serviceportal.io/gamification-in-service-portal/ Unlocking Service Portal Widgets https://serviceportal.io/downloads/k18-creatorcon-example-widgets/ If you've found this content useful or if you have any special requests for upcoming posts, please let me know in the comments below. 2 Comments Posted on May 28, 2018 by Nathan Firth Gamification in Service Portal (Knowledge18 CreatorCon) Introduction Thanks for peekaboo our Knowledge18 CreatorCon Session. During this session, NewRocket showcased a scoped Gamification using that is misogynist to download self-ruling here:   NOTE It is required that your version of ServiceNow is running Jakarta or later. This scoped app is not supported on Istanbul or earlier. Components GamificationAPI (Script Include) - Contains the using logic Activities (Table) Badges (Table) Levels (Table) User Badges (Table) User Activities (Table) Gamer (Table) Gamification Points & Badges (Widget) Gamification Event Listener (Widget) Gamification Examples (Widget) Gamification (Page) Driver.js (Widget Dependency) GamificationDriver (UI Script) GamificationTourConfig (UI Script) GamificationDriver (CSS Include) Installation Install & commit the Update Set Navigate to your portal theme record (e.g. Stock) Inside the Header or Footer, embed the Gamification Event Listener widget using the folllowing code: <widget id="gamification-event-listener"></widget> Navigate to the gamification portal page (e.g. /sp?id=gamification) Click Award Points If all has been successful, you should be rewarded with 100 points Included Examples Feature Tour (using Driver.js Library) Social Q&A Configuration Includes "Gamification for Service Portal"UsingMenu with the pursuit Modules: Activities - The activities users well-constructed to earn points Badges - Badges are earned based on upbringing Gamers - An extension of sys_user, stores user points Levels - The levels users can obtain based on number of points To configure the Driver.js Feature Tour, edit the GamificationTourConfig UI Script. Corrections - (6/13/18) The GamificationAPI Script Include needs "Accessible from" set to "All using scopes" The documentation incorrectly lists the app prefix as "x_nero_gamificatio", however it should be "x_nero_gamificati"Sparedocumentation has been provided on the Gamification portal page (/sp?id=gamification). For increasingly information on the Driver.js library, trammels out the docs here: https://kamranahmed.info/driver 5 Comments Posted on May 23, 2018 by Mark Miller Let’s grab a drink at Knowledge18 and talk Service Portal I'm so excited to be speaking at Knowledge again, and this year I'm bringing the whole NewRocket team with me. I will moreover be scheduling some appointments to meet with any customers interested in talking well-nigh Service Portal. Nothing formal, just looking forward to meeting many of you and learning increasingly about how you're using Service Portal. If you're interested in meeting at Knowledge, please click the sawed-off unelevated to wangle my calendar. Let's Meet at K18 1ScuttlebuttPosted on April 16, 2018 by Phil Windyk Knowledge18 Service Portal SessionsMisogynistNow NewRocket will be hosting 3 informative talks geared to help you take your service portal to new heights. These sessions are packed with relatable information and violating takeaways. Make sure to add these sessions to your voucher today considering they are filling up fast To schedule you Knowledge18 sessions, go to: https://www.servicenowevents.com/servicenowknowledge18/myevent_home.php Adding Gamification To Your Service Portal Gamification is a unconfined way to add incentives for users to explore and use the service portal repeatedly. In this session, we will demonstrate how to implement gamification in the Service Portal to introduce users to the portal and encourage them to well-constructed unrepealable tasks. DATE / TIME - May 8, 4:00 pm - 4:30 pm SESSION ID - CCDT0626 SESSION TYPE - CreatorCon Developer Theater TOPIC - CreatorConTowersA Better Service Portal: Lessons From The Field After helping dozens of organizations unhook Service Portals, we want to share what works and what doesn't. If you are starting your service portal journey, this session will help you take the right path. DATE / TIME - May 8, 5:00 pm - 5:50 pm SESSION ID - CCB0442 SESSION TYPE - CreatorCon Breakout TOPIC - CreatorCon Unlocking Service Portal Widgets In this session, you will learn practical techniques to make your controller and server scripts increasingly maintainable, flexible and powerful by embracing good coding practices, encapsulation, and decoupling. DATE / TIME - May 10, 3:50 pm - 4:40 pm SESSION ID - CCB0371 SESSION TYPE - CreatorCon Breakout TOPIC - CreatorCon 5 Comments Posted on April 5, 2018 by Phil Windyk Posts navigation 1 2 … 8 Next Page Subscribe to get notified when we post new wares or tutorials. Email Address Nathan Firth Founder of NewRocket, Inc. and ServiceNow architect, web developer, and entrepreneur with over 20 years wits in web development. Former senior engineer and team lead of Service Portal at ServiceNow. I'm originally from Sweden, but currently living in San Diego, CA. I have a trappy wife and three wondrous kids.Well-nighServicePortal.io ServicePortal.io is an self-sustaining ServiceNow blog that focuses on the new Service Portal, ServiceNow CMS, and towers custom apps on the ServiceNow platform. Search Search Copyright © 2018 NewRocket, Inc. 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