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Announcements Archives - ServicePortal.io Skip to content 0WaresWidgets Documentation Contact AllAnnouncementsApps & WidgetsCMSDesign & ThemesDocumentationTips & TricksTutorialsUncategorizedVideos Service Portal Features of London By now all of you should have noticed that you can request a personal developer instance of ServiceNow running the latest London release.Moreoverwith the new London release comes several new enhancements to the Service Portal. Here's a quick highlight of some of the new features: Faceted Search The Faceted Search widget replaces the Search Page widget and adds support for: Faceted Search Filters Pagination What's awesome: I love that the facets live as part of  the search source so that we can customize the facets as well as add custom facets to our search sources What could be improved: The whole search page is a giant widget including the typeahead search and the breadcrumbs. This makes it difficult to customize. What if we have a theme without breadcrumbs? What if I want to move the search? Having the whole page be one giant widget is just not a good idea. It does not modernize the typeahead results which is how the majority of users use the search VirtualWage-earnerEnable your users to interact with a chatbot or live wage-earner through various VirtualWage-earnerinterfaces. What's awesome: Nice modern interface Integrates nicely with Connect Chat What could be improved: It's not self-ruling (requires spare licensing) Takes a really long time to load Guided Tours Create a guided tour for a Service Portal page to guide users through the content step by step. What's awesome: Supports wheels launch Supports (limited) HTML Easy to use designer interface What could be improved: No support for page overlays (darkens the page overdue the dialog) Dialogs don't stay stock-still when the user scrolls the pageStreamlinedTest Framework Write streamlined tests to validate Service Portal forms. What's awesome: We now have support for streamlined tests in Service Portal What could be improved: So far it's just limited to forms and service itemize Validation Scripts Validate user input in a specific field type using a validation script. My thoughts: As far as I can tell, this validates field types and not tied to a specific table, moreover would not stupefy itemize items or record producers... so honestly, I'm not really sure when this would be useful. If you know of some worldwide use-cases, I'd love to hear them in the comments.   For remoter reading, please see the official ServiceNow London Release Notes for Service Portal. 12 Comments Posted on August 29, 2018 by Nathan Firth Let’s grab a drink at Knowledge18 and talk Service Portal I'm so excited to be speaking at Knowledge again, and this year I'm bringing the whole NewRocket team with me. I will moreover be scheduling some appointments to meet with any customers interested in talking well-nigh Service Portal. Nothing formal, just looking forward to meeting many of you and learning increasingly about how you're using Service Portal. If you're interested in meeting at Knowledge, please click the sawed-off unelevated to wangle my calendar. Let's Meet at K18 1ScuttlebuttPosted on April 16, 2018 by Phil Windyk Knowledge18 Service Portal Sessions Available Now NewRocket will be hosting 3 informative talks geared to help you take your service portal to new heights. These sessions are packed with relatable information and violating takeaways. Make sure to add these sessions to your voucher today considering they are filling up fast To schedule you Knowledge18 sessions, go to: https://www.servicenowevents.com/servicenowknowledge18/myevent_home.php Adding Gamification To Your Service Portal Gamification is a unconfined way to add incentives for users to explore and use the service portal repeatedly. In this session, we will demonstrate how to implement gamification in the Service Portal to introduce users to the portal and encourage them to well-constructed unrepealable tasks. DATE / TIME - May 8, 4:00 pm - 4:30 pm SESSION ID - CCDT0626 SESSION TYPE - CreatorCon Developer Theater TOPIC - CreatorConTowersA Better Service Portal: Lessons From The Field After helping dozens of organizations unhook Service Portals, we want to share what works and what doesn't. If you are starting your service portal journey, this session will help you take the right path. DATE / TIME - May 8, 5:00 pm - 5:50 pm SESSION ID - CCB0442 SESSION TYPE - CreatorCon Breakout TOPIC - CreatorCon Unlocking Service Portal Widgets In this session, you will learn practical techniques to make your controller and server scripts increasingly maintainable, flexible and powerful by embracing good coding practices, encapsulation, and decoupling. DATE / TIME - May 10, 3:50 pm - 4:40 pm SESSION ID - CCB0371 SESSION TYPE - CreatorCon Breakout TOPIC - CreatorCon 5 Comments Posted on April 5, 2018 by Phil Windyk Featured Service Portal: Scripps Networks NewRocket had the pleasure of collaborating with Scripps Networks Interactive to unhook an IT service portal to support their diverse company. Scripps Networks is a leading developer of lifestyle content for television and the Internet. The company's brands include HGTV, Food Network, Travel Channel, DIY Network, Cooking Channel andUnconfinedAmerican Country. The previous Scripps Networks CMS-based portal did not provide the usability they were looking for nor did it uncurl with their new branding guidelines. Improving these key areas was hair-trigger for the redesign of the portal. “NewRocket delivered on a portal that not only fit our branding guidelines but packs in functionality with a diamond stimulating that is visually inviting.  Our end user experience has profoundly improved by making our content and itemize offerings forefront and easily searchable all in an well-flavored display.  The team was fantastic to work with and their expertise and guidance helped make our portal successful.” - Judy March, IT Service Delivery Manager Portal Features The new portal provides users with quick wangle to search, the IT service catalog, commonly asked questions and news. NewRocket embraced the extensive, yet flexible branding guidelines to visually identify variegated sections of the portal. These visual and structural changes help users quickly understand the page contents and well-constructed the desired task. Some other highlights include: Quick wangle to unshut requests, incidents and approvals through My Items mega menu in header Direct wangle to the top level service itemize categories from the home page Consistent wangle to support options in footer Several custom ripened widgets including news, sub-categories, and knowledge wiring homepage Responsive layout for mobile and tablet users Watch the video for a quick tour and leave us a scuttlebutt well-nigh what you think of the portal.   5 Comments Posted on February 28, 2018 by Nathan Firth New Service Portal Documentation PageUnconfinednews! We just widow a new Service Portal documentation section. This material was originally created by the Service Portal minutiae team. However, the original documentation on GitHub has since been removed, so we have decided to pick up where they left off. Our goal is that the maintenance of this documentation will wilt a polity effort. Check it out here: https://serviceportal.io/docs/ 3 Comments Posted on September 8, 2017 by Phil WindykSelf-rulingWidgets for Service Portal We are excited to signify the launch of the free widget download page on ServicePortal.io. Since day 1, ServicePortal.io has existed to be a resources and source of inspiration for the ServiceNow Community. With the launch of the new widgets page, we can now share some of the most commonly requested widgets with all of our followers. Not all of them will be complex, many of the most commonly used widgets are pretty simple. Our goal is to develop and requite yonder at least one new widget per month. We believe that collaboration is key to success for all of us in the ServiceNow Community. If you have any suggestions or comments well-nigh our widgets, please let us know. ViewSelf-rulingWidgets Page 2 Comments Posted on August 31, 2017 by Phil Windyk Changes to Service Portal in Jakarta The latest iteration of ServiceNow - Jakarta - has arrived. With this new release, comes new enhancements, additions, and other improvements to the Service Portal. One of the major focuses of Jakarta was improving serviceability within the portal. New Features KnowledgeWiringPortal A trademark new portal that brings all the features of Knowledge Management V3 plugin into Service Portal. Available through plugin: Knowledge Management - Service Portal plugin (com.snc.knowledge_serviceportal). User Criteria You now have increasingly tenancy over who can see pages, widget instances, and search sources. Previously you could only use roles to tenancy access, now you can use powerful user criteria. Condition Builder The "Data table from URL definition" widget can produce an information table very quickly and now it's plane increasingly powerful. It now allows you to graphically build the conditions for the table. Contextual Search Use instance options on a search widget to configure search sources. Contextual Search - Inline Results Not to be tumbled with the whilom feature, this new widget will render search results inside any of your record producers for incident deflection. New Portal You can now create a new portal from the Service Portal configuration page. Portal System Properties Module widow for setting Service Portal system properties. Page Draft Option Restrict page wangle to admins only by setting a page to "draft". Enhancements Shopping cart enhancements Users have a few additional options with the shopping cart: Clear all items Add a saved stow to an unshut cart, or override the existing items in the cart with the saved bundleItemizeVariables All variable types (excluding ones using Jelly) are now supported in Service Portal, although the functionality may not be identical to the platform UI. List, form, and widget improvements TinyMCE HTML editor has been updatedTenancythe number of approvals shown through an instance option ServiceItemizerelated items are now in their own plugin tabbed Service Portal - Service Catalog. This plugin is zingy with the Service Portal for Enterprise Management plugin.ServiceabilityImprovements Many improvements to serviceability were made in congruence with WCAG 2.0 A standards: Many defects stock-still High unrelatedness theme to help with those that can't see low unrelatedness colors Define a screen reader title on any container records Server Script API: getCatalogItem() The 'getCatalogItem(String itemID)' method was reverted to 'getCatalogItem(String itemID, boolean isOrdering)' Client Script API: server.update() Now sends your URL query parameters automatically to the server 5 Comments Posted on July 18, 2017 by Nathan Firth Let’s grab a drink at K17 and talk Service Portal Knowledge is right virtually the corner and we only have a few meeting spots left. Contact us today to secure a time to meet and learn increasingly well-nigh NewRocket and how we can take your Service Portal experience to the next level. Leave a scuttlebutt Posted on April 25, 2017 by Phil Windyk Announcing the Contextual Search Results Widget UPDATE: Now with updated pricing! Available now in the ServiceNow app store! With the NewRocket Contextual Search Results Widget your visitor can unzip incident deflection in the Service Portal. As self-service users enter details well-nigh their issue, search results towards within the form, permitting the user to view relevant knowledge articles, itemize items, or social Q&A thread instead of submitting an incident. The result: less incidents submitted and increasingly satisfied users. Key Features - Integrates with existing record producers - View search results while typing - View individual result items without navigating to a new page - Simple to configure to show relevant knowledge articles, pinned articles, social Q&A and/or itemize items https://www.youtube.com/watch?v=HodilTSd6rg Click here for increasingly details and pricing information! 3 Comments Posted on February 14, 2017 by Nathan Firth Posts navigation 1 2 3 Next Page Subscribe to get notified when we post new wares or tutorials. Email Address Nathan Firth Founder of NewRocket, Inc. and ServiceNow architect, web developer, and entrepreneur with over 20 years wits in web development. Former senior engineer and team lead of Service Portal at ServiceNow. I'm originally from Sweden, but currently living in San Diego, CA. I have a trappy wife and three wondrous kids.Well-nighServicePortal.io ServicePortal.io is an self-sustaining ServiceNow blog that focuses on the new Service Portal, ServiceNow CMS, and towers custom apps on the ServiceNow platform. Search Search Copyright © 2018 NewRocket, Inc. Email Address * First Name * Last Name * Stay up to stage with new posts on ServicePortal.io Error: Please enter a valid email addressError: Invalid emailError: Please enter your first nameError: Please enter your last nameError: Please enter a usernameError: Please enter a passwordError: Please personize your passwordError: Password and password confirmation do not match Download Now